FAQs

1. Where are your products shipped from?

Our products are sourced from various suppliers located in different regions, primarily from manufacturers in North America and Asia. This allows us to offer a diverse range of innovative home improvement products while ensuring quality and efficiency in shipping.

2. How can I contact you?

You can reach us via email at ariusjonathanlovett@gmail.com. We strive to respond to all inquiries within 24 hours during business days.

3. What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To initiate a return, please contact us at ariusjonathanlovett@gmail.com.

4. Can I get a refund on my product?

Yes, if your return is approved, you will be refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Are there any items that cannot be returned?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us.

6. How do I know if my return has been approved?

Once we receive and inspect your return, we will notify you via email regarding the approval status of your refund. If approved, the refund will be processed automatically.

7. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately at ariusjonathanlovett@gmail.com. We will evaluate the issue and work to resolve it promptly.

8. Can I exchange my product?

The fastest way to ensure you receive the desired item is to return the product you have and, once the return is accepted, make a separate purchase for the new item.

9. Do you ship internationally?

Yes, we offer international shipping. However, shipping times and costs may vary depending on the destination. Please check our shipping policy for more details.

10. What if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will assist you in canceling it. Once an order has been shipped, you will need to follow our return process.